Pakiza — legal
Refund & Cancellation Policy
Cancelling is immediate and costs nothing. Payments already taken are not refunded — please read this before you subscribe.
Last updated
Premium subscriptions to Pakiza (package com.hsrutility.pakiza),
operated by HSR Utility Apps Private Limited. It sits alongside the app's
Terms & Conditions, which govern the subscription
itself.
1. What You Pay For
Browsing and previewing Islamic wallpapers, live video wallpapers and ringtones is free, permanently. Premium unlocks applying and sharing wallpapers and setting ringtones, at ₹199 per month, renewing until you cancel.
UPI Autopay, not the Google Play Store
The subscription is a UPI Autopay mandate you approve in your own UPI app, processed by PhonePe. It is not a Play in-app purchase, so it has no Play Store subscription entry and no Play refund route. Cancel in the app, as below.
The ₹2 verification is not a charge
Setting up the mandate takes a ₹2 debit that your bank reverses automatically — you will see it leave and come back. It authorises the mandate, is not the price of anything, and is not a refund matter. If the reversal has not landed after a few working days, email us and we will chase it.
2. How to Cancel
Any time, without asking us or giving a reason:
- In the app — Settings → your plan → Cancel. This is the supported route and reaches us instantly.
- Or in your UPI app — a mandate can be paused or revoked under Autopay, Mandates or Subscriptions. That stops the debit at your bank, so tell us too if anything then looks wrong.
Cancelling stops every future charge and leaves premium running until the end of the period you have already paid for; the app then returns to its free tier, which never expires.
Cancelling is not deleting. Deleting your account also ends premium immediately and forfeits whatever time was left.
3. No Refunds
Payments already taken are final and non-refundable, and cancelling does not refund them. No refund is given for:
- A change of mind after subscribing.
- The unused part of a period you have paid for.
- Cancelling partway through a period — nothing is pro-rated.
- Forgetting to cancel before a renewal.
- Not using the app, or not using what premium unlocked.
- Finding another app you prefer.
- Content already applied, set or downloaded.
- An account terminated for breaking our Terms.
- Deleting your account, which ends access at once and forfeits the rest of the period.
Subscribing is an acknowledgement of this. Browsing and previewing are free, and the trial is free once per person, precisely so you can judge the app before any money moves.
Nothing here removes a right you hold under Indian consumer law that cannot be given up by agreement.
4. Charges Taken in Error
A charge that should never have happened is not a refund request and is not treated as one. Charged twice for one period, charged after a cancellation went through, or charged an amount that does not match the paywall — send your registered email, the date and the amount to support@hsrutility.com and we will investigate and correct anything that proves to be our error.
5. Before You Raise a Dispute
Please come to us before raising a chargeback with your bank or UPI provider. A dispute runs for weeks and usually suspends the subscription while it does; an email usually gets an answer the same day. Disputes under this policy are governed by the laws of India and subject to the exclusive jurisdiction of the courts of Mumbai, Maharashtra.
6. Changes
We may update this policy for legal, operational or regulatory reasons. The "Last updated" date moves when we do, and a significant change is announced in the app. No change ever applies retroactively to a payment already taken.
7. Contact Us
Questions about this policy, a charge, or cancelling: